Returns & Exchanges

At Luisa's Vegan Chocolates, we take pride in our artisanal creations; however, due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or defective. Simply contact our support team within 14 days of delivery to ensure your chocolate experience is nothing short of perfection.

Return Process

• 1.
  Contact Our Team

  Email our customer care department with your order number and a brief explanation of the issue regarding your chocolates.

• 2.
  Provide Verification

  Attach clear photographs of the damaged packaging or product to help our chocolatiers assess the quality concern.

• 3.
  Receive Approval

  Once our team reviews your request, we will send a confirmation email regarding your eligibility for a refund or a fresh replacement.

• 4.
  Resolution Delivery

  Approved refunds will be processed to your original payment method within 5-7 business days, or a new shipment will be dispatched immediately.