Frequently Asked Questions
Everything you need to know about our ethically sourced, plant-based treats.
Are all of your chocolates 100% vegan?
Yes, every product at Luisa's Vegan Chocolates is crafted without any animal-derived ingredients. We use plant-based alternatives like coconut milk and cashew cream to achieve our signature smooth texture.
How do you handle shipping during warm weather?
To ensure your chocolates arrive in perfect condition, we use insulated packaging and cold packs during summer months. We also offer expedited shipping options to minimize time in transit.
Is your cocoa ethically sourced?
Absolutely. We practice direct trade, working closely with farmers in regions like Colombia and Madagascar to ensure fair wages and sustainable farming practices that protect the local environment.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Do your products contain nuts or gluten?
Most of our chocolates are naturally gluten-free. While many bars are nut-free, all products are manufactured in a facility that handles tree nuts and peanuts. Please check individual product labels for specific allergen information.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.